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Got Questions? We've Got Answers.
What is HikeCare's return policy?
We offer a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. For more details, please refer to our Return and Refund Policy on our website.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to monitor your package's delivery status through the carrier's website. Please allow up to 5 days for tracking information to activate.
What shipping carriers does HikeCare use?
We partner with reliable shipping carriers like DHL, Hermes, and DPD to ensure your orders reach you quickly and safely. The carrier used depends on the size and destination of your order.
What should I do if my tracking number isn't working?
If your tracking number isn’t working, pls allow up to 5 days from your order date to start updating.
How can I contact HikeCare’s customer service?
For inquiries, email us at info@hikecare.com. We aim to respond to all queries within 24 hours, Monday to Friday, from 9:00 AM to 5:00 PM.
What payment methods does HikeCare accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can select your preferred option at checkout.
How can I cancel my order?
You can cancel your order within 24 hours of placing it, provided it has not yet been shipped. Contact our customer service team immediately for cancellations.
